Privacy Policy

Privacy Policy for Lightning Technologies

Effective Date: 18 Oct 2023

At Lightning Technologies, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our website and use our digital product, MarketMind, a web-based ERP system designed for commission agents, businesses, and supply chain stakeholders. By using our services, you agree to the practices outlined in this policy. This policy complies with the relevant laws and regulations, including India's Information Technology Act, 2000, and IT Rules, 2021, as well as global privacy standards where applicable.

We collect various types of information to enhance your experience with our services and ensure smooth operations of our web platform. When you create an account, we collect personal details such as your full name, email address, phone number, and address. During the registration process for business purposes, we may collect additional information, including your firm name, business type, GSTIN, and other relevant business registration details. This information helps us manage your account and provide a tailored experience on MarketMind.

To ensure smooth transactions, we also collect payment-related information during product or subscription purchases. While we process payments through trusted third-party gateways such as Razorpay, we may collect and store information such as your billing address, transaction history, and payment method details. However, sensitive payment details such as your card number or UPI ID are handled directly by the payment provider and not stored on our servers. We also collect data related to how you interact with our platform, including your IP address, browser type, device information, pages visited, and activity logs. This usage data helps us improve the performance, security, and usability of our services.

Cookies and similar tracking technologies play a crucial role in enhancing your browsing experience. These technologies allow us to remember your preferences, secure your sessions, and analyze usage patterns to provide better services. You have the option to manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain features on our platform.

We use your data to provide core functionalities, such as account management, secure access to our services, and customer support. Your data helps us deliver an efficient and personalized experience by allowing us to recommend features relevant to your business needs. Payment data is used solely to process transactions and comply with legal and financial regulations. We may also use your contact information to send you service updates, announcements, or promotional offers, but only with your explicit consent. You can opt out of marketing communications at any time by adjusting your preferences in your account settings or contacting our support team.

While we do not sell or rent your data to third parties, we may share information with trusted service providers to facilitate services on our behalf. These providers include payment processors, cloud hosting services, analytics partners, and communication services. All such providers are contractually obligated to protect your data and use it only for the purposes specified in their agreements with us. Additionally, we may disclose your information if required by law, such as in response to a court order or legal request. In the event of a business merger, acquisition, or sale, your data may be transferred to the new entity, and we will notify you of any changes affecting your data privacy.

We prioritize the security of your data by implementing industry-standard measures such as encryption, access control, and regular security audits. Your password is encrypted, and sensitive data is secured to prevent unauthorized access. However, no online system is completely foolproof, and we encourage you to safeguard your login credentials and notify us immediately if you suspect any security breaches.

As a user of MarketMind, you have rights regarding your personal data. Depending on your location, you may have the right to access your data, request corrections to inaccurate information, and request the deletion of your data, subject to legal retention requirements. You can also withdraw consent for certain data processing activities, such as marketing communications. To exercise your rights or file complaints, please contact us atprivacy@lightningtechnologies.net. Our designated Grievance Officer will address your concerns within the legally mandated timeframe.

We retain your data for as long as necessary to provide our services and comply with legal obligations. When you close your account, we may retain certain data for a limited period to fulfill regulatory or contractual requirements. After this period, your data is securely deleted or anonymized. If you interact with our platform from outside India, please note that your data may be transferred to and processed on servers located in India or other countries where our service providers operate. We take steps to ensure that cross-border data transfers comply with applicable data protection laws.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us, and we will take immediate steps to remove the data.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Significant updates will be communicated to you through email or in-app notifications. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us at the contact information below:

Contact Information

Lightning Technologies
Email: privacy@lightningtechnologies.net
Address: Pune, Maharashtra, India

*We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.*